←  Jacob Gilliam
Case study — lifecycle & retention

Aurean

FounderMar – Aug 2026Shopify · KlaviyoSterling silver
Aurean Flow Cloak in silver and gold

I built and ran the entire email program for a jewelry brand I founded. The list, the campaigns, the flow architecture, and the sending infrastructure underneath all of it.

Every figure on this page was exported from the Klaviyo account before it closed.

0
emails sent
0%
average open
0%
average click
0%
spam complaints
01

Zero to 375

No audience, no ad spend, no seeding. The list was built on organic writing: posts in Reddit and Facebook communities that earned 200,000+ views, one of them reaching 120,000 alone.

Readers landed on a password-protected Shopify storefront and left an email to be told when it opened.

It is a small list and it behaved like one. Hand-built organic lists engage well above paid-acquisition lists of the same size. Read everything below in that light.

The Cloak worn over an Oura ring Aurean on a pedestal
02

Seventeen campaigns

Every subject line, every word of body copy, every CTA, and the design.

Aurean campaign email
scroll inside ↓
CampaignSentOpenClick
Pricing + Event + Socials — "The cloak is real"35653.4%6.7%
Announcing July Pre-Order34353.6%2.0%
Founders List Samples Shipped36251.7%1.7%
Gen 5 Survey34534.2%11.3%
CLOAK IS LIVE — launch day35946.0%5.6%
All seventeen6,08945.4%3.2%

The two outliers taught me more than the average did.

"The cloak is real" paired a four-word declarative subject with preview text carrying three hard facts: pre-order date, event dates, pricing inside. Best combined open and click of the program.

The Gen 5 Survey inverted it. Lowest open rate of anything I sent and nearly four times the click rate, because everyone who opened it had something specific to do.

03

Ten flows, architected before launch

Two of them below. The brand wound down in August, so some branches never shipped and are drawn as outlines.

Welcome

Trigger — added to the Pre-Launch Waitlist
Day 0
A look inside the workshop
craft first, before anything is for sale
wait 2 days
Day 2
The story before the drop
why this exists
wait 3 days
Day 5
What you're actually getting
the product, concretely
wait 2 days
Day 7
Where we actually are
honest status, no implied progress
wait 2 days
Day 9
The perks of being early
the offer, last

Craft, story, product, transparency, incentive. The offer sits last on purpose. A pre-launch list has nothing to buy yet, so the first job is earning the right to sell, and email four exists specifically to say where the brand really was instead of implying it was further along.

Checkout abandonment

Trigger — Checkout Started, with profile filters
wait 1 hour
Placed an order since? → exit the flow
Hour 1
Abandoned Cart 01
"You left this on your finger"
wait 3 hours
Placed an order since? → exit the flow
Hour 4
Abandoned Cart 02 — Objections
"Anything I can answer?"
wait 1 day, then 2 more
Placed an order since? → exit the flow
In the Pre-Launch Waitlist?
Day 3
Founding member
never shipped
Everyone else
never shipped

Two decisions I would make again. The order check repeats before every send rather than once at the top, so anyone who buys between email one and email two stops hearing about their cart immediately.

And the last branch splits on list membership. A founding waitlist member who abandons has a different reason than a stranger who abandons. They were never going to get the same email.

04

The infrastructure underneath

I set up the sending domain and its authentication myself. SPF, DKIM and DMARC verified in DNS, consent capture at signup, one-click unsubscribe, central suppression.

Spam complaint rate, whole program0.07%
Delivery rate99.7%
Bounce rate0.3%
Hard bounces, list lifetime1

Two complaints across 6,089 sends. I built the alerting around a 0.1% threshold and it never came close.

Both rings worn
05

What happened

Aurean wound down in August 2026. Manufacturing cost and the price the product had to carry never reconciled, and no amount of email was going to fix that.

The program did what it was built to do. A list from nothing, mid-forties open rates across seventeen sends, a clean sending reputation, and a flow architecture I would build the same way again.

The lesson was about sequencing, not copy. I built a full lifecycle before I had validated that anyone would pay what the product required.